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Lewisham CCG

Patient Reference Group

The patient reference group is intended to further good relations between the surgery and patients and secondly, to act as a conduit for communication in both directions between the surgery and patients. It has a constitution and is managed on a day to day basis by core group (comprised of patients, doctors, Practice manager & Practice staff).

Aims of the patient reference group.

  • To actively involve patients in making suggestions to improve the services provided.
  • To obtain feedback on the quality of services provided.
  • To discuss issues and expectations from the patients point of view.

The main aim of the patient reference group is to work to improve services from a patients point of view.

A patient reference group helps to voice the needs, views and requirements of the practice population and to influence the service provided by Mornington Surgery.

Involvement of the patient group.

The patient reference groups are held twice a year. Please see the notice board or ask the receptionist for the next meeting.

PRG Meeting Minutes

Minutes for the meeting held 11th September 2020

Patient Participation Report 2015 / 16

Priority Area

  • Patient Access
  • DNA appointment
  • Review on uptake of Flu & Pneumococcal vaccination

What actions were taken to address this priority?

Patient Access
Discussion on the demand for appointments. The emergency appointment s for the day is available for booking from 8.30am by phone or by face to face contact. These appointments should be emergency appointment where an acute onset of an illness can be discussed. Patients must try & book routine appointments for non-urgent appointments so that these emergency slots are not clogged up.

DNA Appointments
It is essential that patients who cannot keep their booked appointments inform the surgery as early as possible so that this appointment slot can be allocated to another patient.

This will help to ease the workload and free up appointments so that patients can benefit.

Review on uptake of Flu & Pneumococcal vaccinations
Flu vaccination for the at risk group and the over 65 age group are essential to prevent long-term ill health. Due to personal beliefs some patients are not willing to have their flu vaccination and are putting their health at risk.

Pneumococcal vaccination is given to patients over 65 and certain at risk groups. In most cases this is a one off injection with good benefit few side effects.

Some of the patients in the at risk category needs to have it every 5 years. Again patients own personal beliefs is preventing them agreeing for this vaccination which would help to prevent serious ill health.

Following discussions at the PPG meetings on 1th of September 2015 and 24th of February 2016 the group was agreeable on the suggestions from the Practice.

They felt that the emergency appointments need to be prioritised to achieve the best care for the patients.

The group also agreed that most patients have telephone access, mobile phone they should inform the surgery if they are unable to keep an appointment. This will definitely help to free up appointments and improve patient care.

With reference to immunisations further patient education is needed. There are posters in the surgery giving information about these vaccinations. The primary care team including the doctors, nurses and the reception staff will continue to reinforce this message to the patients so that the patients can make an informed decision regarding the vaccinations and improve their health in the long-term.

This information will be available on our website and posters in the surgery notice board.

Your Neighbourhood Professionals. Just a Click Away! Complementary Health Centre, London
Your Neighbourhood Professionals. Just a Click Away! Complementary Health Centre, London